Android App Refund and Cancellation Policy

Last updated: August 6, 2026

Fair & Customer-Friendly Guarantee

All content on nihongodoya.com is 100% free. This Refund and Cancellation Policy applies strictly to optional Premium purchases made inside the official NihongoDoya Android Application.

1. Overview

This Refund and Cancellation Policy applies exclusively to optional in-app Premium course passes purchased within the NihongoDoya Android Application.

The website (nihongodoya.com) is a free educational platform and does not bill users, store credit cards, or process direct website subscriptions. Standard refund requests for in-app purchases must be submitted within 14 days of the transaction date.

2. Website vs. App Purchase Scope

It is important to understand the distinction between website services and Android app upgrades:

  • NihongoDoya Website (nihongodoya.com): 100% free for all visitors. You do not need to buy anything or enter payment details to use the website.
  • NihongoDoya Android Application: Features free mobile learning resources, plus optional Premium feature unlocks (such as 15 full JFT mock test sets, native audio drills, and progress tracking).
In-App Course Unlocking Rule: Purchasing Premium for one course level inside the Android app (e.g. JFT-Basic or JLPT N5) grants Premium access strictly for that specific course in the app. It does not automatically unlock other course levels.

3. Eligible In-App Refund Circumstances

A full or partial refund will be granted for Android app Premium purchases requested within 14 days under the following circumstances:

  • Duplicate Charges: You were unintentionally charged multiple times for the same in-app course pass due to a connectivity or store error.
  • Technical Failure to Activate: Premium features were not activated in your Android app after payment, and support is unable to restore your access within 48 hours of notification.
  • Incorrect Billing Amount: You were billed an amount higher than the stated in-app price at checkout.
  • Unauthorized Transactions: Verified fraudulent purchases made using your stolen payment account (subject to identity and fraud verification).

4. Non-Refundable Circumstances

Refund requests for Android app purchases may be denied in the following cases:

  • Substantial App Material Usage: Requests submitted after consuming or completing a substantial portion of the in-app mock test bank or downloading protected study materials.
  • Change of Mind (Beyond 14 Days): Requests submitted more than 14 days after the in-app transaction date.
  • Policy Violations: Account suspension resulting from violations of our Terms of Service (such as automated scraping, credential sharing, or illegal redistribution of content).
  • External Exam Results: Requests based on external examination results (such as official JLPT or JFT-Basic scores), visa outcomes, or employment decisions.

5. How to Request a Refund

To request a refund for an Android app Premium purchase, please contact our support team:

Please include the following information:

  1. Your full name
  2. The email address used during the in-app purchase
  3. The App Order ID / Transaction Reference Number (found on your emailed receipt)
  4. The course pass purchased (e.g., JFT-Basic Mobile Pass)
  5. A brief explanation of why you are requesting a refund

6. Review & Processing Procedure

Once we receive your refund request:

  • Review: Our support team will verify the payment record and review your request within 2–3 business days.
  • Notification: You will receive an email confirmation regarding your refund status.
  • Fund Return: Approved refunds are returned to the original payment method (e.g., credit card, debit card, or mobile wallet). Processing usually takes 5–10 business days depending on your issuing bank.

7. Cancellation & Expiration

Because Android app Premium passes are fixed 1-Year one-time payments, there is no recurring auto-billing cycle to cancel. Your in-app access will remain active for the 1-year duration and expire automatically without further charges.

8. Third-Party Payment Provider Processing

In-app payments are processed securely through authorized payment service providers (such as Dodo Payments or Google Play). NihongoDoya does not directly process or store complete payment card numbers on website servers.

9. Contact Information

If you have any questions regarding this Refund Policy or need support for an Android app transaction, please contact us:

NihongoDoya Support Team
Email: contact@nihongodoya.com
Website: nihongodoya.com/contact
Response SLA: 24–48 hours